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paid support invision annual fee Rate Topic: -----

#1 User is offline   almac Icon

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Posted 08 August 2007 - 04:02 PM

i needed a question answered shortly My support part of the license for IPB ran out I went on to the support forum to discover that i had been locked out!

Ive discovered i have to pay $25 to gain access to the forum...been told that this is good value as it will entitle me to upgrades and technical support.

Do members think that this is fair.
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#2 User is offline   Martin Icon

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Posted 08 August 2007 - 05:37 PM

Unfortunately it really isn't a matter of whether iut is fair or not, it has been the policy of IPS for a while now that the $25.00 support renewal is required.

On a bright note though, you could still be using VB and paying $100.00 annually just to keep using the board... thumbsup.gif
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#3 User is offline   yellow_spider Icon

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Posted 08 August 2007 - 05:49 PM

The $25 gives you access to support tickets (official support from IPS)

You could just renew when you feel the need for the latest version ? (or its needed because of security issues) smile.gif

And also access to IPSBeyond, although this is seen as an "free extra" for customers with a current support contract .... its mainly customer to customer support only as its not official support forum as IPS do not have a forum based support really anymore (apart from IPSB)

As i read that you are used to VB, its a bit like IPSB = VB.org forum equivalent and theres no real VB.com equivalent forum, only the ticket system now and the official IPS company forums but they are not for support only for suggestions / feedback etc etc (if that makes sense!)

smile.gif
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